Privacy Policy – Casino Legale Team

Last updated: 12 July 2025

At Casino Legale Team we take your privacy seriously. In this policy we explain which personal data we collect, why we do so, and how we handle it carefully. This policy applies to all services we offer to consumers seeking assistance with the recovery of funds lost at online casinos.

1. Who is responsible for your data?

Casino Legale Team

Chamber of Commerce (KVK) number: 97716278

Address: 17, 6598AH Heijen, the Netherlands

Email: info@casinolegaleteam.eu

Website: www.casinolegaleteam.eu

2. What data do we collect?

We only collect personal data that is necessary for the provision of our services, such as:

•  Name

•  Email address

•  Telephone number

•  Bank details or proof of payment (where relevant)

•  Information about the online casino involved

•  Communication between you and Casino Legale Team

•  Any supporting evidence you share with us (such as screenshots)

3. Processing of identity documents

In some cases we may ask you for a copy of your passport or identity document. We only do this when:

•  It is necessary for handling your case; and

•  You have given us explicit consent.

How we protect your privacy in this regard:

•  We always ask you to cover your BSN/personal identification number and passport photo (for example using the official KopieID app), unless these are specifically required.

•  The copy is stored only temporarily and in a secure location.

•  The copy is deleted as soon as the purpose for which it was requested has been fulfilled.

Example of consent text:

“I hereby give Casino Legale Team permission to process a copy of my identity document in the context of a complaint or recovery procedure, solely for the purpose for which this document is necessary.”

4. Why do we collect your data?

We use your data only for:

•  Assessing your case

•  Communicating with you

•  Supporting a possible recovery procedure

•  Communicating with relevant third parties

•  Our administration and case file management

We collect this data with your consent or because it is necessary to perform our service.

5. How long do we keep your data?

We do not keep your data longer than necessary. Guideline:

•  Up to 12 months after completion of your case

•  Or shorter if you request deletion

6. Do we share your data?

We only share your data with third parties when this is necessary for the performance of our service, for example:

•  A lawyer or legal professional (if you consent)

•  Payment service providers (in the context of complaint handling)

•  Supervisory authorities or official bodies (when legally required)

In all cases: we never pass on personal data to commercial parties without your consent. We do not sell data.

7. How do we secure your data?

We take appropriate security measures, including:

•  Secure storage of digital case files

•  Restricted access to your data

•  Encryption of email communication where possible

8. Your rights

Under the GDPR you have the following rights:

•  Access to your personal data

•  Correction or deletion of data

•  Withdrawal of your consent

•  Objection to processing

•  Data portability

If you wish to exercise any of these rights, please contact us at info@casinolegaleteam.eu.

9. Complaints?

If you are not satisfied with the way we handle your data, you may file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) via www.autoriteitpersoonsgegevens.nl.